I purchased a bra from this company last October and returned it because the size was so off. I was told I had to pay for shipping back and they would not refund my original shipping. I lost about $13 dollars in the transaction. I bought another bras this past September and again made the mistake of purchasing through Brayola. The same bra and same size I normally get in this bra is was way off again and to small. I again returned it and a few weeks later still did not have my refund. After a month I contacted them and after back and forth with them many times they finally credited my account minus the $12 shipping again. I checked back on my PayPal account from a year ago and realized I never received a refund for the first bra I ordered! This is fraud, taking back a return and never giving people their refund! It happened to me twice, I wonder how many people have not gotten their refunds. Terrible company and terrible return policies. Please do not make the mistake I did twice!