I kept one out of three purchase's. One thing that I found very frustrating was the support@brayola.com..... I took it as a website NOT an email...SO it was my fault for not reading and understanding, and I bet MANY of your customers do this mistake also. I called and got recordings the first day, and the second day I got hold of Emily? and she was EXTREMELY kind and informative! So THANK YOU! I have sent the package back, NOW is the ultimate test- HOW long it takes to get a refund! I shop 99.9% by mail, and there are certain things I rate and will come back and buy... how much do I have to buy before I get free shipping- 100% to brayola, how was the product represented and was it in perfect condition when I received it-95% to brayola, can I get hold of you quickly- 80% to brayola ( I was extremely frustrated), was your rep nice and/or helpful- 100% to brayola, how long and how HARD is it to return items- 65% to brayola (there is no receipt/paperwork nor any package to return product, and calling to get a number is kind of outdated) and lastly HOW long did the package take to get to me-65% to brayola (it was also sent USPS when I was given confirmation that FedX was the carrier and it took over 7 days). I plan on ordering a bra and 3 pairs of Leonisa's as soon as my credit comes through. Like I said I shop exclusively online and there are com