I only received 1/2 of what I ordered, despite 15 emails to customer service asking for the tracking info or for help. Finally I received a survey asking me about my experience with customer service. I gave them a bad review since they still hadn't solved my issue and I was making it easy...either send it or refund it. This is what I got back! Is THIS customer service????? Cheniqua (Brayola) Jul 5, 2:56 PM EDT Hi I recently received your feedback that you gave me of "bad, you're unsatisfied" Please understand, you are rating the customer service as bad, not the company, or any of our policies. I answered your queries and provided the information asked for. Is there anything else you feel I personally could have done better? If you wish to change your rating it would be gladly appreciated, as all customer service agents take their ratings and feedback seriously, in order to provide the best service possible. To do this, just go back into your original email which asked for your feedback. Thank you, have a great day!