Worst energy company I’ve ever been with. Moved into a brand new build property and get go there was issues with the gas smart meter not communicating with there server. Apparently a 3 month wait for an engineer, what a joke. Then I asked to swap to pay as you go as I am a newly single parent and on benefits for the first time in my life so wanted to watch what I was using. I was told I couldn’t because I had to be a customer for 28 days 1st. So new customer you want to trust with having energy first rather than agreeing to let them pay first for what they use as they explained they didn’t want to get into debt with not knowing how much to budget for a bill. Now I have aired the 28 days and asked for my electric to be swapped to pay as you go. I was told I had to clear my bill first so I did of over £50. I was then told the swap is complete as it is a mode change on the system with me having a smart meter and that when the switch happens I will revive a bill for the energy I have used in that crossover gap. That was fine as it wouldn’t be a lot. Now a week later you have taken the full bill for electricity again over £50 and my gas bill again £15. This has now left me overdrawn unexpectedly meaning if I don’t get this money back I will have bills I cannot pay this month and putting me in debt. So you told me I had to obtain meter readings and you would only refund me the difference of what I haven’t used. So still your penalising a single parent on benefits for your mistake! You are putting me in debt for your mistakes! So I cart my sick 2 year old outside with me to the meter cupboards as I’m a single parent and can’t leave him in the house unaccompanied. So I open the gas cupboard fine and then try the electric cupboard and there is a metal cap blocking me from unlocking the cupboard. Absolutely disgrace of a company. STAY WELL CLEAR!!!! I’m still waiting for this to be resolved!