I’ve been trying to get a smart meter for weeks now as my ddr went up from 94 to £205 so I wanted to keep track. Miraculously on my first phone call I was told an engineer would come the following day. I said please advise him to come to the back door as I work from my kitchen and won’t hear the front door. What happened?! They came to front door, left a post card saying I wasn’t in!! On making the appointment they said if I cancelled within 24hrs or I wasn’t in I’d be charged £50! Don’t think so!!! 2nd call 45 min wait .. someone will ring you next week with an appointment.. no phones call 3rd attempt with virtual assistant.. you’ll get an email with an appointment.. no email 4th call 54 min wait ... I can’t even read my meter as there’s a fault with it.. BG woman says oh when we come on 4th June we’ll repair it.. 4th June I said? Since when have I been booked in for then I’ve had no notification?! Oh well you’re booked in for then ok? Well yes, I’ll make sure I stay in then she’ll I?? Ffs.. do I think they’ll turn up?? Noooooo I do not. Shocking customer service, awful company, and I’m tied on with them till 2024 🙈 Oh and the South African accent is sooooo hard to understand! Get your call centre in the bloody UK!!!