I made a complaint and they closed it down without informing me, probably to improve their stats. Twice they said they would send me a letter about the complaint with their final decision and this turned out to be lies because no letters have been sent. I am contesting the final bill and In the meantime they have said that they will pass my so called dept of £104 onto a debt collector despite there being a complaint outstanding. I cannot take it to the Ombudsman until they give me a final decision. Stuck between a rock and a hard place.
2 years ago
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