So frustrating for a reliable honest customer that just wants to keep on top of their bills. British Gas took over nabuh which we were on our payment plan over £300 in credit. In the move our £300 has gone missing. We want to go back on pay as you go. Still not resolved. No direct debit set up. My husband has rang on numerous occasions and it’s still not resolved an they keep saying IF WE WERE IN CREDIT it’s not showing on our account. No we were in credit 100% so who has stolen our money. We are not big earners so this is very worrying for us. Such terrible terrible service and can’t wait to get it sorted so we can move suppliers