Absolutely awful company to deal with. Customer Service is Non-existent. Left Hanging on the phone for ages. Don't answer the online Help! Should be renamed "Un-Help" contact. I've now been cut off 5 times and been on hold for nearly an hour! Eventually Got through to someone on the phone, two departments later, then she cut me off!! Having to now go through the whole process of speaking to various people without getting an answer. This is the 9th attempted Call today!!! All I wanted to do was sort out a faulty Smart Meter!!! You can even see on the image it has an error displayed with an exclamation mark and red triangle! Frequently overcharging, changing the direct debit payment without authorisation. Took them to OFGEM, who agreed with me and they refunded the money. No wonder their operating profit is growing from $1.3Bn to $1.5Bn in 2022.. Stealing from the poor