I purchased a door and a handle set box online last week through Brooks. The order went through perfect online as the website was easy to navigate, and recieved my confirmation email. A member of staff even rang me to check what time I would be in to collect the order. When I went to collect it, the man in the shop was very unprofessional and told me ‘No, sorry you got that wrong we don’t have that door in stock it has to be ordered’. When I told him the website said that there was1 in stock in Cork and a member of staff rang to tell me it was there and asked what time I was coming, again he told me I must be wrong and that you can’t trust anything on that website. After asking him to check it with the man who rang me, it turned out the door was there and I was right, with no apology for his mixup. When I got it home and we started to hang the door we noticed it was damaged, but couldn’t be bothered bringing if it back to deal with staff who are that unprofessional. It’s unacceptable in this day and age of people using a click and collect service and trying to avoid too much public interactions to not have a proper and adequate click and collect service in place. Except the door I ordered was only available in Brooks, I would be hesitant to choose them over another local provider.
2 months ago
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Brooks Timber & Building Supplies Limited has a 4.45 average rating from 378 reviews

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