Was promised warm home discount would arrive nearly one month ago. They admit they had delays. This is NOT my fault. If you say you will pay, then pay. I said I was moving and they said they would pay cheque to my address. Now they won't. Cheats They say they cannot operate my new smart meters. But they say they will pay what they promised if I change my supply to them at my new address knowing that because they cannot operate the meters there will be problems and malfunctioning. Just pay by transfer like you can do. Spent one year for dual fuel with them, now they cheat me. Don't close original account and pay what you promised and then close account Why be like this You used to be a fair company. Now getting greedy.