Stay away from bulb energy as much as you can .We use bulb energy since we have moved in(18 months ago )and we asked for help to replace the meters around 20 times ,we have paid the bills always in time but they always ignored us .On top to that 10 -12 weeks ago we have got a problem with the electrical meter ,(display is blank and when we're trying to top up the key give us an error 5111) we've tried to contact them at emergencies and they still ignored us , can someone help us with some information ?Where we should complain or do I have to ask a solicitor to make a court claim asap ? Run away from Bulb energy as much as you can .....The power could be off anytime in the house and they still ignored us