AVOID!!!! My direct debit was £60 per month for gas and elec, they tried to put this upto..£211, I live in a 2 room small flat, cook elec, gas is only for water and heating, I have 3 radiators. They have been grossly overestimating my gas use(£100+ per month!), meaning my account was over £300 in debit! I am unable to read meters myself, but got a neighbor to do it for me on 29th Jan 2021 and sent it to them. Now that they have readings my account is £300+ in credit! I have previously won a complaint via the ombudsman as they failed to repay a previous credit to me in a timeous manner, and i can leave with no exit costs, well thats what I am now going to do! And they better give me back my money or else lawyer time!.