Massively overcharge you then ignore any contact you make If I could give Bulb a minus rating, I absolutely would. I was issued a £296 bill that apparently was back dated from 2nd December 2020 to 28th February 2021. After being told wrong information by multiple people and a lot of pestering from me to their useless team in customer service, it was then brought to light that actually, I had overpaid and £296 was my corrected amount. I had overpaid via direct debit but I also had £189 credit in my account. Bulb took my £189 credit out of my account and are now telling me I owe them £8. How is this the case? If I have over paid, HOW DO I OWE YOU £8? WHERE HAS MY £189 CREDIT DISAPPEARED TOO? I have tried MULTIPLE times to get answers. I have used the online chat, I have emailed and I have even tried calling but I am now just being ignored. Even after providing proof that my £189 has been taken out of my account after the £296 bill was issued, they are still ignoring all of my attempts of contact. It even seems that I have now been banned from their online chat. Proof is attached to this review. I have tried reporting this to Ofgem but the dispute needs to be going on for at least 8 weeks before they will take my complaint. Why can’t anyone tell me where the F my credit amount as gone? To name of few of the useless people you should avoid - Pinky, Lou & Nthbeleng. Like speaking to a brick wall.