Good. But when the local gas engineer called Bulb on Friday to report the problem Bulb insisted on a written gas safety report before they would attend. We duly sent a report and asked Bulb to confirm when someone would visit. There was no reply, which by then meant we had no gas for the whole weekend. I called again on Monday and the fault was resolved later that day. Even then it wasn’t straightforward as the engineer who attended did not know what sort of meter we had. Is there no central database? He didn’t have the right parts and so took 2 hours to do what we were told was a 10 minute job.