Glen. Re my anon comments below. My holiday was scheduled for 15th May and sent initial email in March. To my amazement I received a call from a rep last week giving me my options. I said I wanted a refund. The rep was very helpful. She had just returned from furlough and working her way through the back log. She gave me contact details but explained it will possibly to a couple of months to resolve as the agents have to claim on insurance.
9 months ago
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