Avigail G
I was using Cardyard to buy discounted gift cards, and they were brilliant: quick and efficient. However, I bought a gift card from them worth £19.99, and then no longer needed it. I decided to try selling it through them, however, they declined the gift card, refusing to sell it. I called them to ask why and spoke to Mike, who told me that there was £0 on the gift card. I had not used it, meaning they had fraudulently sold me a gift card with nothing on it. However, during this phone call, I was accused of fraud, and Mike told me that I had probably spent the amount on the gift card. He kept forcing this claim upon me, despite it not being true. Once he had looked into this further, I received this e-mail from him: 'We have now spoken to Curry's PC World. By coincidence the Curry's PC World £19.99 card that you purchased from us then sold back to us was spent a few days before we originally sent it to you. This is fraudulent activity by the seller, and I apologies for the difficulty it caused. You are covered by our 42 day guarantee and we will refund the purchase price you paid to your credit card. We will also load £1 to your Cardyard account to cover the cost of posting the card back to us. It us unfortunate that I accused you of spending the card but I hope you understand it appeared that way. We were happy to investigate the situation and I'm glad it is now resolved.' This was - as Mike seems to think - not a coincidence, but bad customer service. The fact this was within their 42 day cover scheme - as he seems to think - is irrelevant, considering it was Cardyard who sold me a gift card with nothing on it. £1 credit - as he seems to think - is hardly covering my postage cost, considering I plan to never use their service again, nor is it adequate compensation for accusing me of fraudulent activity. And, finally, accusing a customer of fraud is without doubt a sign of a company lacking care, commitment and decent customer service. Do not use Cardyard, it is certainly the worst experience I have ever had with a shop.
3 years ago
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Cardyard has a 4.76 average rating from 1,165 reviews

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