Linda Greenhill
Very professional and welcoming staff at the front desk. Process explained whilst waiting on a sales advisor. Car store clean and inviting. My advisor was Craig Ross and I don't feel you would find a better advisor. He was very patient, listened to my requests and worked hard to find me a car that met by wishes. I never felt rushed nor did I feel I was being steered into something I did not want (this was the case at other garages I have visited). Craig took time to explore the financial side of the purchase and again worked at meeting the budget I had set myself. Craig is definitely a credit to your company and if it was not for the excellent service he gave and is still giving my feedback would not be as positive. Reason for this is explained below. ---------------------------------------------------------------------------------------------------------------------------- You have not given space to report on the preparation of the car and I feel this needs to be commented on. On inspection prior to driving my car away I was upset to find quite a lot of scratches on the front of the car. I would not have expected this on a car that only had 1000 miles on the clock and would have expected these to have been polished out. There was white residue over a lot of the car where polish had not been rubbed in. Again Craig came to the rescue and very quickly contacted someone from the team that are responsible for this area and arranged for me to be able to bring the car back in the next day for the scratches to be polished out. He went above and beyond by paying for me and my son's Starbucks breakfast while we waited on the car being fixed. Further inspection the following day uncovered a sticky substance in the cup holders that tasted of caramel and this had also splashed onto the covering of the handbrake (not been cleaned properly). There were dirty fingerprints all over the drivers sun visor. In addition the low tyre pressure light came on, again I would have thought the tyres would have been checked. Due to the problems with the preparation I contacted Craig to see how I would know if the colourguard I purchased had been put on. The prep team had not placed the card in the car so I could register the colourguard. Again Craig stepped up and has arranged for this to be applied or reapplied when I have the time to again bring the car from Arbroath to Dundee for the second time.
1 year ago
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CarStore Dundee has a 4.77 average rating from 2,719 reviews

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