Harry Anderson
The overall sales process and salesman was very professional and a good experience. The problems started from handover where I arrived to collect my car and found it parked out in the car park with bird faeces over it and mud along the bumper. On further inspection i discovered scratches on the car which I was told would've been buffed out before I collected. I expressed my concern to the handover salesman and he had the car cleaned and a look at the scratches. It was then booked in for a couple of weeks later to be treated as the scratches couldn't be buffed out which was fine. I was then given the keys and had to escort myself out and figure the car out myself. At this point I also discovered one of the front lights was out so again returned into the showroom to ask it be looked at. I was then told they weren't able to fix this here and I had to take it to an approved dealer to be repaired but would be covered by warranty. After booking into an approved dealer they discovered a £200 module was missing and Peter Vardy had obviously misplaced this when they tried to fix this. Therefore it was now no longer covered by warranty. Much to my anger I ended up receiving confirmation from Peter Vardy they would pay for this which was fine but when I went to collect the car from the garage they couldn't release the car to me as peter Vardy still hadn't paid. What followed as a phone call with employee from after sales who was supposed to sort this payment out. Upon his realisation that the bank transfer couldn't happen the same day in order for me to drive home, he said he'd call me back with a bank card from one of the managers to pay for. I then sat in this approved dealership for 2 hours with nothing from peter vardy. I then phoned back to be told by reception the after sales employee had now gone home and there was nobody else to assist me. In order to be able to drive home I had to pay for this repair up front myself and what followed was me being left for over 3 weeks £200 out of pocket for the month. I phoned every couple of days for this to be chased up and was given a range of excuses each time from the after sales employee, a couple of which were "I need to get a signature from one of the managers" or "I'm just dealing with another customer just now I'll phone you back shortly" only to never have my call returned. After the 3 weeks of excuses I had to drive back to Peter Vardy and ask to sit down with a manager and have this payment sorted there and then. My payment was sorted there and then, and was not a hard task at all it took all of 5 mins after explaining the terrible service I had. I was told this employees excuses were unacceptable as "getting a managers signature" takes all of 5 mins as there's managers in all week. A shocking service which is a shame because it's a great facility but the staff i dealt with and handover service I received was awful.
1 year ago
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CarStore Dundee has a 4.77 average rating from 2,754 reviews

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