James Caithness
They treat you very well up until they get your money and you leave with the car. Heaven forbid if anything goes wrong with the car, because if you point it out to them their attitude changes drastically. Aftersales is shocking. Trying to get a call back is a nightmare. They advertise on every car a 114 point mechanical check, 2 keys, minimum 9 months MOT, and a free holiday, with every car bought. In my case one of the Key Fobs did not work, it only had 2 months MOT. I took it back two days after buying the car. I waited 3 hours for the MOT. I was eventually given a garage to take the key fob to fixed (at PV expense I will say) it took me 2 weeks for the key fob to be fixed. I asked for a courtesy car the day I took it back and was told I'd have to wait 2-3 weeks for a courtesy car. So I elected to take the key fob to the garage. I tried phoning to change the garage to one in Kirkcaldy as it was better for me. I phoned 6 times without a reply from them. Regarding the "free holiday" , I phoned half a dozen times about getting the voucher, add to that a number of emails and then 2 phone calls to their HQ in Glasgow. I was told by HQ staff that my voucher was to be posted out first class post that day. Waited 5 days and no voucher. Contacted HQ again put through to Dundee. He told me the voucher was in the envelope, he personally watched it, and it was to posted first class that day. Two days later a neighbour from other end of the street brought the envelope to me. On inspection of the envelope - The address was written in blue ink. To the left of the address the number was written in black ink. My number is 14 but the number on the envelope was 14! (14 with an exclamation mark) the exclamation mark was written in such a way that the line was in line with the 14 and the dot was a 1/16 inch below the line. so it looked like 141. I tried to book the holiday. Only to be informed that as I had bought a car 3 years previous I couldn't get the free holiday as according to T&C's (7) states only one voucher can ever be used by one household. Since found out that the holiday company does not do free holidays.
1 year ago
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CarStore Dundee has a 4.77 average rating from 2,719 reviews

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