Where do I start? Customer service is great, any questions you have they will respond very quickly. Ordering online was a breeze, as was finding the right Ikea couch and arm chairs I needed for new covers. The choices available (piping or no piping, pleats or no pleats) was easy to navigate, as were the colors and material. Shipping was a bit later than promised, but we're talking Covid and pandemic, so it was expected and wasn't going to interfere with life for the sake of a week or so, I mean, c'mon...not a problem at all. But the MOST important thing in my mind is: what was the finished product like, what was the quality like? And OMG, I was literally stunned by the quality!!! First of all, it came extremely well packaged and inside the shipping box, very neatly packed in a clean, white, cloth type bag with red ribbon were my covers, along with a note personally addressed to me - a very nice touch!! I could not wait to strip the old covers off and can't express the pure joy I had putting on the new covers! They are VERY VERY well made! They were EXACTLY what I ordered! They were softer than I expected, which was a nice surprise and the workmanship on the covers was FLAWLESS!!! And the fit was great!! Wow, they are just perfect :) Not only do they look fantastic on my Ikea Ektorp sofa and armchairs, they were easier to put on the the ones that came with the furniture and to be honest, in my opinion, MUCH better quality!!! Thank you so much Comfort Works!! I really want to order covers for my Ikea dining chairs to match the couch and armchair covers (next purchase for sure) and I plan on ordering a red cover for my couch in time for Christmas!! I am in love with your shop - keep up the great work!! I will definitely be back, you have earned yourself a repeat customer and I will be singing your praises to everyone I know :) I'm including a few photos, I know the covers are a bit wrinkled, but I took the pictures as soon as I got them on...the wrinkles will settle down in a few days, so I'm not worried!!