Zara R
I'd ideally like to give Comfort Works 3.5 out of 5, but I'm giving it 4 because their customer service is quite good and I really like the look of the covers I bought for my Ikea Friheten sofa. The problems were with the assembly. First off, the covers should come with detailed instructions and should include all the tools necessary. Second, a lot of the pieces only have Velcro but actually need to be stapled or screwed in. Once I remove the covers, I will likely not be able to use them again or alternate between my original covers and these new ones, as these will have been ruined from screws or my own staples. So, as much as I like the final look of the covers, I'm not sure they're worth the hefty price tag given the assembly is not made easy or actually made perfectly to fit the couch. I also had an issue with delivery and timing - I placed my order about a month before Christmas, but because they didn't have the right fabric, I didn't receive it until mid January - so maybe that also tainted my experience. All that being said, the couch now looks great.
7 years ago
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Comfort Works has a 4.8 average rating from 4,588 reviews

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