Matthias T
Hi, while I like the general idea of your covers a lot, I am not that happy at all with what I got and think you should change some things... here the comments: First, I was only noting that I ordered from the other side of the globe after the purchase. it is not very clear and I would not have wanted to get leather samples and some simple sofa legs from so far away. Then I did not receive a formal notice of my order. Online it said a formal receipt would follow in the next days (why not immediatly via mail like everybody else), all I got was an informal mail asking about my phone number for logistics, which was eventually not used at all!!! Please delete this number again... Further, I had to pay 25 EUR extra import fees, which I was not aware of when ordering. This is 35% of the 72 EUR of product value!! and simply a show stopper for ordering ever again. Who knows how many 100 EURs I have to pay for a sofa cover?! It may not be your fault of course, but it comes as a surprise to the person ordering, especially if the shop is not transparent about its location in Australia or Hong Kong! Third, I ordered the leather samples and they are not at all looking like in the online material. I am after a cognac-brown looking leather cover and in your shiny marketing it looks like that. THe real leather looks much less appealing and more like digested food of babies... To give you an impression I took a picture of the leather samples and the brochure... The brochure color is nice, but in reality the color is completely different (much less orange). You should aim at providing truer pictures online. All this is simply not in line with the shiny frontend you created... Matthias.
5 years ago
Read Comfort Works Reviews
Comfort Works has a 4.8 average rating from 4,615 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial