Diane Glover
Hi I acquired this policy using Compare The Market. Although I was happy with the quote and therefore decided to take the Insurance with you, I realised that it was very basic and needed to update most of the extras given because they were not as I was told initially. I decided to just upgrade the Breakdown cover for £29 which I thought was reasonable. The other upgrades were far too expensive for me to buy. I only gave you 3 Stars as when I tried to call you around 4pm yesterday, after numerous pressing different numbers I was told that the phone line were closed. On your website it says it closes at 8pm. I needed to ask important questions and couldn't access the Chat line on my computer. It kept saying that my birthdate was wrong for some reason. I decided to cancel this policy by email, but the email reply was use the chat line or call you. As I said I had been trying all afternoon. It was very frustrating. Eventually I managed to speak to someone abroad and got my problem sorted. I have to keep this policy as I was told I would have to £49.99p for admin. I was left stressed and frustrated. I only hope that if I have to make any kind of claim that I will be able to access your company easier than I did yesterday. Kind Regards Diane Glover. JR9
3 years ago
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