I have not been able to view my insurance since setting it up in June. You will see that I have contacted you several times and whilst the team try to resolve each time I contact it never gets resolved. The team are following a process I understand that and each time they all send me a new link which always fails and the last time someone agreed to email my insurance and then sent me illegible information and never checked before sending and never followed up. this month you repaid my house insurance and credited my account, we were trying to contact each other, eventually we made contact and no explanation other than it was a glitch, I paid it again and asked him to help with car insurance. I was given a pretty lame reason for not helping me with my car, around not knowing car insurance, you don't need to know car insurance to send me a legible document. This week a lady helped and again with my car insurance, we went through sending me link after link again. I asked for it to be sent to me and had to explain why I needed it. Again I was told it needed looking into - who is going to do that it has been 4 months and no one has done so yet. I then asked about my brothers car insurance renewal. He hasn't received anything from you and he doesn't use IT. Last year I dealt with it and it was fine and this time and they needed him to do the chat, so he sat with me and still it was an issue and it wasn't acceptable. I explained again he doesn't use IT and then I was asked about giving the call handler feedback. So you have now lost my brother's insurance and we have gone elsewhere. I don't know what is going wrong, but the team some additional training and support I think. Regards Teresa Bennett