Anonymous
WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for. You should be concerned about a company that keeps its customers at a distance…no phone number anywhere tells you it's all about Cornerstone and not the customer. Their customer service is appauling and speaks volumes about the management and its employees. Even more concerning is you can't cancel your subscription with Cornerstone...only suspend your account with you credit card details remaining on Cornerstones servers... just waiting for the likes of Russian or Korean hackers to steal. As a “start up" ask yourself, do you think Cornerstone have their act together when it comes to internet security...bigger, better and more established companies/corporations after all have been hacked recently. The size of the box they use to deliver a small set of blades "to your door" is absurd...if you have an average size letterbox and enjoy the inconvenience of going to the post office when you're meant to be at work, with the usual forms of ID to pick up deliveries that won't fit through the letterbox then Cornerstone is for you. Go for it. My initial experience with Cornerstone had them blatantly mislead on several occasions to me about the size of the box not fitting through the letter box...this I as assured was going to change very soon and new packaging was about to be deployed. After 7 months nothing has changed with their packaging not fitting normal sized British letter boxes. In my experience, the Cornerstone shave is really poor quality compared to competitors…nicks and cuts my skin more than other blades I've used, leaving it dry and the blades blunt faster than any others I’ve used. There is no way to successfully get in “tight places” either but this is certainly not the overriding reason I’m not using Cornerstone anymore. If Cornerstone had been responsive and valued me as a customer I’d have possibly tolerated the less then optimal shave for the shear convenience. Its a hassle to cancel. They also aren't the cheapest...check out Harry's. The main reason I’m canceling is because of Cornerstones total lack of customer care and what I perceive as subscribing to a bit of a scam if you can't actually unsubscribe. They certainly don't make their customers feel valued. I’ve used DSC in the States for over a year and they are awesome. Even expensive Gillette is worth the extra cost as their shave is undeniably good and I can buy on line or in a physical store. The cost is irrelevant if you look clean shaved and the blades don't harm your skin, right! I’m currently using Harrys which seems okay and possibly better than DSC (too early to say for sure). And I can also buy Harrys in the Target department store in the USA without the need for shopping online if I choose. Harry's and DSC also know how to pack a small box of blades in a suitable size envelope. So, the total lack of responsiveness, the lack of a phone number to call, failure to answer customer email enquiries and offer any assistance, mislead customers by telling them the packaging was about to change (when it clearly wasn't) and not letting subscribers cancel subscriptions (only suspend) so Cornerstone can presumably mislead investors about the number of subscribers speaks volumes to me about the type of unethical company Cornerstone really are. Not a company I'm comfortable with.
3 years ago
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Cornerstone has a 4.65 average rating from 4,093 reviews

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