“I went to Costco, found some glasses frames I liked. Went to pay. One person was helping a man with a million idiotic questions, many of which he kept rephrasing. I waited about ten minutes. Then I went up front to try to pay for them. I couldn’t pay up front. So back to optical. The jerk was still there, now looking at charts and calling his wife to consult while the optical lady waited patiently. While I was gone another person joined the line. Ahead of me.
Anyway, finally, after about another ten minutes one of the other optical people finished with her customer and started to help the woman in front of me who needed her glasses adjusted. I was seeing hope, because the other guy was still asking questions. Finally someone else joined the team and took my money.
I really like the frames or I would have left. The woman helping Mr. Super inconsiderate and annoying deserves sainthood.
I give them five stars because what happened to me was not the fault of the employees. One person who was not even purchasing glasses tied up one employee completely for at least the half hour I waited and probably for another hour.”
“Placed online flower order to be delivered 4/12 for a 4/14 birthday of an 89 year old relative. Order was placed 2 weeks prior to asked for delivery date. Flowers never made delivery. Costco to replace with delivery of 4/17. Really Costco? Can't you do better?”
“My name is João Batista Cunha de Araújo, 55 years old, M.D. Plastic Surgeon, and a Costco member for over 10 years.
On April 11th, 2024, around 5:30 pm, my girlfriend Amanda Ungaro and I went to the Costco store located in North Miami to do some grocery shopping along with my little service dog which was in my arms. At the entrance of the store, we were rudely approached by an employee asking for what purpose my service dog was there. What was the need, that is, what illness or problem I have that justified a service dog.
The employee's name is Polina, who continued to be rude and prevented us from entering the store until a supervisor came to question us. We waited until two employees, said to be supervisors, arrived and continued to insist in a disrespectful way, implying that we were lying about the need for my little service dog.
While these impolite and disrespectful inquiries were occurring about my need for such a service dog, the aforementioned employee, Polina, allowed other people’s dogs to walk in, thus demonstrating a lack of judgement and disregard for my needs. In this way, we had no choice but to call the police!
We waited for the police officers to arrive, but they could do nothing because the employees told their own version, in which we had not cooperated with the answers that would be necessary to authorize our entry!
As if such humiliation and disregard for my illness were not enough, the same employees whose names are César (agm) and José (manager) prevented us from making purchases on that day and in a sarcastic way, as if they were doing us a favor, told us that they would keep my membership active.
I have been a Costco customer for over ten years and which I refer it to as a great shopping option to friends and acquaintances. Just check and confirm for how long I’ve been consuming at this store.
These employees decry the image and respect I have for this company.
I would like to add that my service dog, that has all the documentation and training to be a service dog, has been to this same store countless times, and routinely travels with me all over the world. It is a trained dog for this qualification.
I have a psychiatric disorder condition caused by gun violence and use medications to control post-traumatic anxiety and depression.
In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
Without anything else to say and after much emotional and physical exhaustion, we turned our backs and left the venue humiliated by the negligence that had occurred.
Be reminded that ‘service dog law’ is a federal law that protects my rights.
Under Florida law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all "public accommodations," such as restaurants, museums, hotels, and stores. These laws also require those who operate transportation services to allow service animals.
I request reparation, that is, an apology for these unprofessional and unprepared employees who do not enhance the name of this great company.
Hoping to hear from you soon.
Sincerely,
João Batista Cunha de Araújo”
“I purchased a refrigerator on-line on 04/05 with delivery scheduled for 4/9. It was delivered with the rear damaged by the compressor. Of course it didn’t make it to through my door. Costco customer service advised they can plug it in to see if it works! JOKE Set up another delivery for same item for 4/12 now they are saying it won’t be delivered until mid week of the 17th. No compensation for there fault until item get s delivered just in case you don’t accept the items. FIRST TIME USING THIS AND SO DISAPPOINTED BY THE ENTIRE RUN AROUND ON THE PHONE”
“Higher prices smaller sizes.
Still fun to shop there.
But the FOOD COURT is too busy & serving 1/2 full frozen ice cream!
Better to buy ice cream and take it home!
Plus Absolutely no place to park!”
“I have been an executive member at cosco for so many years I have lost count. My rebate check is usually around 500 bux yearly (ie; I spend a lot of $) Today i went and they were trying to force me to pay for my renewal. Zero notice, no choices....pay now or else. I asked to speak to a manager and it only got worse. I told her that I need to pay my bills on Thursdays. I have a system and i need to stick to it due to many things mike tax tine...looking up bill payments...etc. .it's how I do my banking. They said no-thats not possible. Tami (the manager) said 'you pay today or you don't get a membership" ! I am furious! This is the same manager that told me last year thay I was not allowed to bring a food item back...even tho I had purchased it the day before and it was expired by 2 weeks. I suggest someone get in touch with me as I will not come back without an explanation and an apology! A know it all manager who clearly doesn't know your policies needs to be reassessed! She truly is awful....”
“I hate shopping at Corona Costco. Cashiers don't know how to arrange raw chicken with other groceries. They mix raw chicken with salad or health products. One time, raw chicken juice dripped onto the toilet paper. So I told her to separate the raw chicken. But she tells me to pack the groceries myself, which I did! They should add more self checkout so I don't have to deal with these ignorant employees!”
“Had the best experience at Costco in Fresno at Shaw Ave. I needed help with a tablet and the gentleman who was also a supervisor demonstrated the most amazing customer service. My warranty was over and he went above and beyond to help me with my problem. He fixed the problem and I was amazed at the care I received! This happened 3/29/24 around 1245 to 1 pm. Please recognize his amazing customer service and care…rarely seen these days!”
“I had bad experience you all need to watch out on the self Check out they are not scanning all your items and then at the door you end up being a criminal that pisses me off. and then threatening me, telling me how my membership will be canceled if I don’t pay the item. I will pay for it, but don’t threaten me with something that I didn’t do.”
“Purchased 2 TV's 1 has a Issue. 13 months old. Was passed back and forth from LG Tech Support to Costco Tech Support. They sent 2 different Repair Techs to my house and both did the same repair. Replace a Board in the TV. Did not fix the problem. LG said I had to go to Costco. Costco said it was a LG problem. My 5 year Warranty from Costco means nothing. The Tech Rep with Costco told me she would call me on Monday. To let me know what would be the next steps, to get the problem resolved, if the Saturday Repair she scheduled did no fix the issue. Never called. Sent me a E-Mail Tuesday evening to let know that they had determined it was a Firmware problem and they didn't cover that. BUYER BE WARE. 5 Year warranty means nothing. Just a false advertisement Costco fools customer's into buying TV's. I waisted 2 months of my time sending E-Mails, Phone calls and 2 scheduled visits to my house for nothing. Will never purchase Electronics from Costco again.”
“the East Hanover store is cremating the chickens cutting into the breast it crumbles like sawdust what is happening they used to be delicious they're horrible now.”
“I was so excited to get a Costco in my city as I was a BIG Costco shopper over 10 years ago in Colorado. What a HUGE disappointment. The prices were the same OR higher on just about everything in the store. Why exclusive privilege am I a paying $120 a year membership for? I have not found enough items that justify paying to shop there. The selection, savings, prices have all gone downhill since 2013. It was such a BIG letdown. More people signed up at the new Daytona Beach store than ever prior to a new Costco opening. It will be interesting to see how many memberships you retain next year. Unless you do some AMAZING price adjustments; I will not be renewing. For example; looking for a new TV. All prices were matched (or beat) by competitor stores that do not make you pay a fee to come in and shop. Shameful. I'm so tired of the greed in corporate America. It's just in your face 24/7.”
“Mi experiencia reciente fue en el Cotsco de pines ( 15915 Pines Blvd
Pembroke Pines, FL 33027
United States ) La espera en la zona de comidas preparadas por una pizza es demasiado además de que una chica que trabaja ahí (liz) al verme ahí incómoda por la espera y en frente de todo el mundo comenzó a decirme cosas y a decirme que se notaba que tenía hambre pero que tenía que esperar asumo que me dijo de forma sarcástica lo de que tenía hambre tratando de ofenderme y discriminarme ya que soy una mujer con obesidad , también tengo que recalcar que la supervisora y la manager trataron de hacerme sentir mejor después de las ofendas de Luz pero me parece que no fue algo correcto y me sentí ridiculizada frente a todos los clientes ahí presentes , muchos por cierto debido a la larga espera .”
“Boise ID Costco!!! One week ago I went in to order tires. Erick J was so patient, understanding and really respectful. He took time to walk me through all the tires. When I went yesterday to have them installed. Wow Anthony was rude, treated me like I was stupid and was all defensive about my questions. Sorry I am not a tire expert. Costco if Anthony was my first contact I would have walked out. He does not belong in that role. He has no right to be an utter ass to the people that pay his wages. He really needs some customer skills or a new position away from the public. No one deserves his attitude...”
“I do much of my grocery shopping at Costco and often find products that I regularly buy are discontinued, and disappear without warning. I'm unhappy that Chobani flip top yogurt has been discontinued without warning. Because they continually move products, it's a waste of time to search, not find something we depend on and then need to visit another store. I also learned that Skinny Pop Aged Cheddar popcorn is no longer available. The first time I asked about where it was, I was told that it became an online item. I searched online for it but it nowhere to be found. Apparently it is an Instacart item but I won't be using them, or any other of the delivery companies. I know that they don't treat the people who work for them well, pay them adequately or respect the time and they invest in earning meager wages while requiring the use of their own vehicles and forcing them to be at the mercy of arbitrary tippers. I know that Costco treats their employees well, and I am surprised that you are utilizing the food delivery companies that are known to disavow responsibility to the people that make their services possible. I hope that the companies that you contract with to deliver appliances and other large items treat the people who make their businesses possible with respect and offer living wages because I know they require long days of hard physical labor. (That matters to many people including me and I refuse to utilize any services that do not treat the people who work for them with the respect they deserve.)”
“Costco Just moved in the Volusia County Florida. I was excited.
I paid for a membership on line with my master card.
I let a few weeks go by before I went over to the store.
After getting my new membership card, I went into the store and placed into my cart about $250 worth of products. The new Costco had a nice selection but not the wows I had heard of.
At the pay out, my card that I used to purchase the membership on line that has thousands of credit on it was rejected. I knew I had no issue because I pay off my card EVERY month.
I was told that COSTCO - DOES NOT accept Mastercard. Only VISA and debit cards or cash. WOW!
They could take my MASTERCARD on line for the membership but Not for in store purchases. MAKES NO SENSE.
The excuse is that VISA has demanded that only VISA be allowed in person at their stores. I have great credit and a number of master cards that I pay off EVERY Month. But NO #*#*# Visa. I will not use my debit card because I DO NOT need some hacker to take my bank account information and wipe out my account.
Now the customer service people are extremely kind, they can no nothing but speak to the company line.
Extremely disappointed. COSTO.......
As Sam's Plus member....I see NO more savings at COSTCO. Too bad COSTO is so short sighted.”
“Costco South Tulsa Oklahoma. Only 2 cashiers on duty today. At self checkout they would not allow me to use the hand scanner and I would have had to hand swipe each item. An employee stood there next to me with a scanner and would not scan them. I saw elderly people struggling to lift their items to scan. I had to pick up my daughter and the line had taken so long I walked out and left my cart full
Date of experience: February 29, 2024”
