Stella
This company state they require your bank details when you receive one of their memberships as a ‘gift’. They claim that this is to enable them to verify your age. There are countless other ways to verifying an individual’s age. The request for my personal bank details is irrelevant for age verification and there are plenty of other universally accepted options- passport, drivers licence. Indeed, some bank allow individuals to open an bank account with a debit card facility under the age of 18. The request for specific bank details arguably falls outside GDPR regulations and the limitation principle. I have asked them to confirm if there is another way to verify my ID and to clarify my concerns regarding their insistence and use of my personal data. No one has responded or acknowledged my email. I have sent another chaser and am now, it would seem, left with no option other than to report them to the ICO for data misuse. I suspect that the real reason they request your bank details is so that you can end up enrolled in a subscription and which will inadvertent continue and attract a monthly fee. I expect this is one of the reasons why this company has quickly generated such large revenues. The need for a gift recipient to enter their bank details is not made clear to the person purchasing the gift from the outset and now it does not appear possible to cancel/request a refund. Very concerning and dubious dealings. No response and no option to request a refund. I do hope the ICO consider a fine in the circumstances.
4 months ago
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