BEWARE! What an experience. I ordered on the 15th December and chose next day delivery. I was not told that the item was 'drop ship' at checkout and that in fact it could not be with me the next working day. When I asked for a refund for the shipping cost, the wrong amount was given to me initially, and I had to correct the woman I spoke to on the phone so that the correct amount was refunded. I was told the item would ship within 2 weeks. What I was not told was that the manufacturer's offices were shut for 2 weeks over the Christmas period. It took several emails to DD before they told me this information. If I had known it would take almost a month for me to receive the package, I would not have ordered at all. They were unable to tell me where the package was or when it would be sent out. After about 5 phone calls, someone had the idea to ask their manager when it would be sent. Wow - bright spark employee, am i right?! HERE'S THE KICKER. The manufacturer DIDN'T KNOW AN ORDER HAD BEEN PLACED. What kind of a system is that? There was no communication between DD and their supplier. Just terrible. Speaking to DD customer 'help'line is like trying to get blood from a stone. When they finally told me the item had shipped and would be with me the following day, they were unable to provide me with a shipping confirmation in email, despite the package being sent Royal Mail. There was supposed to be tracking information and there was none. DREADFUL SERVICE. DO NOT BUY.
1 year ago
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Dance Direct has a 4.59 average rating from 3,260 reviews

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