Dear God, I wish I had read these reviews before getting my car insurance from debenhams. Normally I read reviews before any purchase but because Debenhams is a big name I thought they will never con me!!!! How wrong was I. I purchased a car insurance on a Saturday for £420 and on Sunday after paying, it's gone down to £354. I dont know why I rechecked it to be honest. Anyway I called them since I am still within my cooling off period to either refund the difference or cancel my policy so I could buy it elsewhere and to deduct their £20 cancellation fee. Well after being passed to the 5th person, she eventually gave me the email to contact in order to cancel my insurance: cancellation@debenhamscarinsuance.co.uk email. I sent an email and was expecring an automated email to confirm the receipt of my email. After I didn't receive any confirmation email, I came online and found all these negative reviews. I am no longer sure I want to go through the stress everyone on here went through with Debenhams car insurance because of £50, so I am guessing to just spend the next 12 months with them and practically pray that no accident happens cos this way, they are not likely to pay up......