I totally agree with everything i am reading on here, and i too wish i had read reviews before purchasing my car insurance with daylight robbery DEBENHAMS, i don't know how they can get away with treating people so disgustingly, i have wrote to the FCA but as yet had no reply, maybe they are owned by Debenhams as they are just as useless, my case goes is that i went on a comparison website their price came up, looked good, so i went with them, paid all the fee upfront, sent them All the documents they asked for, we email back and forth a bit, then all went quiet, so i presumed all was ok, FAR from it out of the blue i had an email to say they are not happy with my 10 year plus No claim discount, they wanted an expiry date, when i emailed them there isn't an expiry date as it is still on a vehicle that we own, they came back with it cannot be used on two vehicles, i did not know this, they then emailed me to say i would have to go to a zero NCD, my reply was how much extra would that be, only to find out it would be an ADDITIONAL £598 on top of the £304 id not long paid, i had no choice but to cancel, well the outcome was after numerous emails phone calls, getting hung up on, sooooo rude people, they ROBBED me of £216 with no explanation to this day of how they got to that amount of money for 18 DAYS insurance, i repeatedly requested a breakdown of costing but nothing came through, they are a nasty horrible firm which should be looked into by ROGUE TRADERS,come on Matt check them out, this is not right, YES i am fuming, money is tight and i HATE getting ripped off, my blood is boiling with these people, especially that they keep doing the same thing and we just got to put up and shut up, where are the authorities....and where is my MONEY...DEBENHAMS YOU ARE NAMED AND SHAMED.....