At first I was sceptical to take out car insurance with Debenhams insurance as I had saw so many bad reviews online that it put me off. I asked for some advice on a local Facebook selling page to see if anyone had been insured with Debenhams before, and I received only positive feedback. But it seems these days people will only post feedback when they've had a negative experience to vent their frustration, hence why there are very few positive reviews for any company, especially smaller ones. I was still worried, so I spent time searching for a cheaper quote and couldn't find one anywhere. It turned out this company and Go Skippy were the cheapest, and they are both owned by the same company (Eldon Insurance Services). I did I lot of research before even considering using Debenhams, and after speaking to a very helpful man on the phone, I decided to go for it. The name of the man I spoke to was Paul Thompson, I highly recommend asking for him his customer service skills are very good. I was concerned about the bad reviews I had read online and told Paul of this, he put my worries to rest. The call centre is based in South Africa, so you will need to make sure you spell everything out to them correctly due to the slight accent barrier, and ask them to spell it back to you so you know it is correct. This company will charge you admin fees for any incorrect information you supply, so do make sure it is 100% accurate. I noticed that my title had been entered in wrong and asked them to amend that while I was still on the phone so there wouldn't be an admin fee as that wasn't my mistake. This was done without question and the new paperwork emailed out to me immediately. They will ask you to email them a copy of your driving licence, licence summary and no claims discount (if you have it), for the policyholder and named drivers. I emailed this a few days after I started the policy and asked them to email me back to confirm it had been received. I received this email the following day (I emailed late at night) and then received a text to say they had received all required documentation. So far overall I am very impressed with the customer service I have received from Debenhams car insurance and Paul Thompsn, I do hope it stays that way. I have only given 4 stars for now and I will come back to update my review further down the line. If this level of service continues I'm sure they will receive 5 stars from me. The only thing I think this company could improve on is how quickly they answer the phone, be prepared to be on hold for roughly 10 minutes when you want to speak to anyone.