After being told to use the portal to prevent a £15.00 admin fee I tried to explain to the customer services I didn't set up access to the portal as was just send documents by email but they said I had and could get a password reminder. Try to get a password reminder it asks for the details of the card linked to your account.. I paid in full so no card details should be stored at all, at the time of paying I used a credit card and have since paid this off and closed it down, destroyed card so I am unable to put the details in. Rang back to customer services, they can't get it changed for me so they'll have to make the changes okay its only £15.00 ( a bit like any other insurance companies £15-25 admin fee). So after 15 mins of taking my details despite me saying everything else except my address remained the same, then requoting me and telling me I had money due back, they then asked for a payment from me. Admin fee of £50.00 - this is shocking and way more than any other company I have ever used, my breakdown service did it for free for crying out loud!! Apparently I have to get my new documents off the portal.... that I can't access and they can't assist with that so no new documents with correct address for me... oh unless I pay and they'll send them out. Avoid these guys, they may look cheaper on line but admin fees/charges for simple things soon destroy that saving, not at all helpful.