The worst insurance I've ever had. I mixed up the date on a speeding conviction which incurred a £60 charge. I agreed to that as it was my fault and should have checked it to then be told they have added on additional fees as well! Then I got a letter saying I had to pay £420+ change to following day to which this letter arrived and told then I couldn't pay it at short notice. I was there is to phone the following day to set up a payment plan but on the following day at 8:55 I got an email saying it had been cancelled. I then phone them and had to set up a new policy after spending over 1 hour on the phone I was told the new premiums would be three times the price that I wasn't originally quoted for the short-term I agree to it then a week later I sent an email to cancel my policy within the 14 days cooling period. To then receive an email saying I was not in my 14 days and that it wasn't possible to cancel my policy I then emailed them back to show a screenshot of an email saying it is a new policy and that my old policy was cancelled. I then found them today to confirm the cancellation and to be told that I have outstanding fees of over £800 and that I need to pay it and the lady on the phone said that my policy was reversed not cancelled but the email and the phone call when I set it back up said it was a new policy at no point until the phone call today did anyone say it is a reversal of the policy that was cancelled the lady and the phone said it had been cancelled on the 16th but she also said that the policy was reversed I told her it was one or the other I said I was going to pay this out of apparent on top of my monthly printings that I've been playing. She told me that I've got 21 days to pay or it will go to the icb or I can set up a payment plan I offered to pay an amount per month to be told that she couldn't make any sort of arrangements as that I would have to phone up? I'm at a principal not going to pay it after they used 4 different contact methods to contact me and also saying that it's an old and a new policy and that it was reversed and a cancelled policy I'm still left confused. Absolutely appalling