The customer service staff when spoken… The customer service staff when spoken to felt condescending,only felt like this when speaking to the female staff, they need to be taught basic customer skills or find another job. I Had cancelled my car Insurance with them, they charge a ridiculous fee of £75 for cancellation plus £8.30.Furthermore they charged me for one whole month all together the cost to cancel my policy was £344.76 absolutely ridiculous, i had to make 2 payments because the first payment never went through as their staff do not know how to do their job as soon as you start mentioning we need to speak to a manager they seem to resolve your issue which could not have been solved before.