They cancelled my insurance, they said they asked for documents, which they hadn't, WE went through paper work three times to make sure all was correct. Was on the phone to them, they would not speak to my mother, said cant speak to 3rd party, even though I was there giving permission, and she is on my insurance policy, she then left me on hold for 15 minutes whilst 'getting a manager' to speak to me, to then tell me she wasn't available and would send me an email, to which I am still waiting for, avoid this insurance company like the plague!!!! I rang the finance company they told me it was cancelled on the 7th although email from Debenhams said they cancelled on the 9th