Some items I have received were OK. A number of others are so-so. Wood is often a very lightweight, thin wood or man-made product much like balsa wood & that has been disappointing. The iron hooks, coat hangers, etc have been nice & convenient but half of them have been a nice heavy wrought iron & the others just a metal - it’s impossible to know which you’re getting. After purchase I’ve found comparable items for much less & I knew exactly what type metal I was buying beforehand. Many items are very overpriced fir the quality & seem to be getting more expensive all the time. I feel I can shop other places & get a better quality product for a better price. On the up side I’ve had great customer service. I’ve had broken items & returned items due to being unhappy with the quality & have been treated more than fairly. In fact I would rate their customer service as excellent. I’ve read other reviews with complaints & no response but my experience has been very positive. I have purchased quite a lot however & maybe that has made a difference. At any rate I can say their CS is a solid 5 stars. Quality. & pricing are only 2 stars, occasionally 3 stars.