After I paid the full price more than a week ago, still waiting for the solution. I cannot reach real customer service! Already written a couple of emails but only the same pre-written auto-reply (See pic below) I've received. No telephone number is available for assistance, no chat box is available, and there is no chance to reach them at all. There are other trustful unlocking services are available on the market with real customer service and faster service time! If you don't want to risk your money and need quick service AVOID DIRECT UNLOCKS! ABSOLUTELY NOT RECOMMENDED!