Anonymous
Terrible company avoid at all costs. I purchased an unlock for an s7 which was locked to Vodafone (purchased this as I needed the unlock faster than Vodafone could do it after submitting the IMEI details you then go to a pre check to see if the IMEI can be unlocked this is charged and then after you pay you then get another email saying the device can be unlocked and there is then a second fee to pay. Even though these details are well hidden it is stated on the site so not an issue if they had actually unlocked the phone 2 days later I get an email saying the device could not be unlocked to being locked into contract and I would need to pay even more to get it unlocked. But to their credit they did offer a credit note to use on another device (which I tried unsuccessfully 3 times) now I know the last devices I tried was defiantly no longer in contract and even checked them on the check website prior to starting the process and at this point it showed as clean. After the process failed the device shows as bad on the site so I believe it’s the unlocking process its self-causing the issue. I contacted direct unlocks with my issue stating I now require a refund rather than credit as they are unable to provide the service I have paid for after giving plenty of time to respond I have not had a single reply. I am now starting the process of leaving negative feedback about this company on all media platforms as well as reporting the company to trading standards and taking legal action to recover my refund. I hope others read this review and don’t get caught out
4 years ago
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Direct unlocks has a 1.4 average rating from 354 reviews

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