Michael Teece
Nice atmosphere, very good and helpful sales rep Jack, I was quite impressed. Initially 5 stars. Also happy with the car now. There is a big but!! See my initial email below. Well after all of that and considerable inconvinience and cost which has not been completely covered. I have been reimbursted for the 12v battery which was the main cost. It is such a shame that I was unhappy, not sure what went wrong. I would recomend direct cars again with obvious reservations. Jack, After picking up my car and driving it to my caravan in Staffordshire, I am very annoyed by a couple of things, both battery related. These should have been rectified before I picked up the car from you!!! 1. Key batteries. On my test drive I pointed out that a fault was showing relating to keys. When I picked up the car I mentioned this and you said they had been changed. Today my wife was stuck in cold pouring rain outside Tescos because the key she had did not work. I went in and purchased new battery, replaced it and it worked fine. It was obvious the old battery was worn out. Just as well that I knew what battery was needed and that I knew how to change it, if not it would have been an even bigger issue. 2. Car 12v battery. As you are well aware, on and before test drive the battery was well below voltage and showing warning to that effect. You said it would be OK once the car had been run for a while. After a long drive to caravan, the battery is still giving low voltage warnings. This also means that the function of the car is sub standard. i.e. radio don’t work without engine running, stop start does not work, keep getting warnings. I also suspect this is having an adverse effect on MPG. Why was this not rectified as part pre delivery check? I suspect it needs a new battery, why was this not done! It is shame that your really good overall service has been ruined by the above. I will give you a call tomorrow.
1 year ago
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