We felt very let down by the fact that our car was not valeted for us. As an example on what we found lacking, was where there was mud found on the interior side of the front passenger door when the car was delivered to us, which we ended up wiping off ourselves with cold water and a cloth. We have ended up going to Halfords for the necessary cleaning agents to do the job ourselves. It is not every day that you lay out over £10,000 for something and so the moment should have felt special and not spoilt by a task that was so simply to do. This is the third car we have purchased from Direct Cars and they were our first choice, but they won't be now. The trust that was there has disappeared.