I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the "confirm order" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. it was still $7.12pm. Cancellation still didn't go through and it showed "waiting for restaurant to confirm order". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed "7:12pm". i had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. i had to call yet again. I was told they "couldn't process additional refund" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. i am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft.
1 year ago
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DoorDash has a 1.3 average rating from 21,659 reviews

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