I would not even give 1 star for the pathetic customer service doordash provides. On 24th May 2024, i ordered lunch (2 bowls specifically) from veggie grill in pasadena which costed me 50 dollars. My house is 1 mile away and my husband and I were busy with our office work and we have an infant too so did not have time to pick. I left 1 dollar tip to dasher since it was barely a mile away. Apparently the ordered never got delivered and dasher left the order outside Veggie grill and posted a picture too. Inspite of doing 20 calls to customer care, the issue never got resolved even after a month. Every customer agent could see that the dasher was unprofessional and I should get my refund but they couldn't do anything except to push it to escalation team or specialized team that would just decline my request! It was so ridiculous because the source address and destination address of the order were the same and I have my default home address integrated but the specialized team has no brains to see and infer that!!
2 weeks ago
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DoorDash has a 1.3 average rating from 21,605 reviews

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