Login
Start Free Trial Are you a business?? Click Here
Kelly
This app is a Joke! We ordered our food for pick up and everything was going well, the app always updated my location so I didn't think anything of it.. when showing up to get my food i was informed that i was at the wrong store, the location was almost an hour away. When talking to customer service it started out okay then got nasty really fast when I ask for a refund to my doordash account. There was no way I was driving an hour away to pick up food. I was told it was my fault I didn't check the location before submitted my order and that it was not doordash's problem. When asking why it was sent an hour away to a store I've never been to or was even remotely close to? Customer service replied with the address it was ordered from on the app. My base location for my job. I'm a Hospice Nurse and granted that day I order and picked up my food from a location near my work the app did not update to my home location. It's an honest mistake, but even then I'm only 30 minutes away from my job base. And there is the same restaurant about 5 minutes down the road from there. Why was it still sent another 30 minutes to another store? I didn't have some choice words when customer service said they would refund me 10$ on a 54.86$ order. So I was like no that not going to work, Customer service continued to state that the money was non refundable due to it being my fault for not checking the location before hand. I was at the end of a short fuse when I was like okay fine I will drive to pick up the food.. explained that it was BS I was going to spend 45 minutes in rush hours traffic to do this but whatever. I get to the restaurant and let them know I was there to pick up my order, just to have them tell me it was canceled by doordash.. long story short this company is stealing.. I'm disputing the transaction and will never use then again. But thanks for the 10$ credit.
1 month ago
Read DoorDash Reviews
DoorDash has a 1.3 average rating from 22,421 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial