DONT WASTE YOUR TIME OR MONEY! DONT TRY DOORDASH.
EVERYTHING went wrong. First, the coupon code I received for $5 off wouldn't work. Customer service was useless, repeatedly telling me to enter the code and it would apply. It wouldn't. They asked me to send a picture of the code to prove I had it. I did. They still didn't help. Once again said enter it it would work. It didn't.
Despite this, I gave them a chance and placed an order (full price even though I should have had $5 off) last night. I ordered at about 530 was informed it would be about 650 delivery time. That is fine, if that's how long preparing and such takes...
I got a text from them relatively soon after (I placed the order about 530pm, got this text about 540pm) saying my food was in the works and they'd let me know when my "dasher" was there to pick it up. That happened at 7:15. I got my food about 730 (40 minutes after I was supposed to get it). Driver went to the wrong door then me ME walk around the building to meet him because he couldn't tell the difference between my address and a side street. I didn't even get an apology or one word about how late the food was.
The food was DISGUSTING. Smoked Gouda Mac and Cheese that had obviously been prepared an hour or more before it got to me was congealed and hard and ice cold.
Then I got the text asking to rate my experience 1 (bad) to 5 (good). When I text back 1, I got a text saying "sorry your text was not received you'll have to go to "xyz" for support".
Support didn't help me the first time I'd needed them, so why bother?
Don't ask for reviews if you can't take the answers, don't give times you can't deliver on, and tell your drivers to at least learn to say "sorry".
Maybe if the driver wasn't clearly working for GrubHub as well (He was carrying the GrubHub Bag food goodness sake) both of these delivery services could do better with their drivers not picking up orders for both companies and making people wait 2 hours for ice cold disgusting food.
5 years ago
DoorDash has a
1.3
average rating
from
21,026
reviews
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