Horrible, absolutely horrible customer service. The dasher didn't have network and that's why didn't contact me to deliver food and left after I waited for an hour. Dashers can be like this and I'd still understand to some extent, but the aftermath!! I contacted doordash 6 times in span of next two hours and every single time they asked me to wait for a call back and not a single representative gave a call back! I should have recorded the entire conversation. Every single agent put me on hold and hung up while I was waiting. Finally someone processed my refund, but that wasn't the point. I order at 9:54 pm and at this point it was already 12:15 am. Obviously almost every other restaurant was closed by this point so I didn't have any other options to order food/get food apart from local taco bell. I only wanted to talk to a supervisor just to make sure that I'm not the insane one here, and that "this" is not normal, "this" is NOT how you treat a customer. After being put on hold and not being called back because supervisor was always busy on another call, finally this one agent didn't cut me off and put me through. The supervisor was INCREDIBLY rude and apathetic. If not anyone, I would like to report her. Kept on interrupting while I was explaining chain of events and kept repeating "you missed your order" like are you for real!! Your dasher yourself admitted that she didn't have network and couldn't reach out so left. I didn't miss a single call from anyone during those 3 hours and didn't receive a single message from your dasher, but still it was my fault. And then the worst of it was, she made me feel like they did a favor by refunding my money back which was very demeaning. "But your refund has already been processed so what's the issue here" were the exact words which was shocking!! If this was all about a refund, I'd have just sent an email and it'd be done. To think that i spent 2 hours for a refund of 25$ is very demeaning. I asked how was my feedback going to be absorbed and I was told that agents will be given the feedback and actions will be taken. I asked how can I see the follow-up, told I can't see because it is internal. I was like okay, there must be *something* that you can expose to the customer to tell that the feedback/concern has been addressed, and she basically said no at which point I realized that I'm banging my head on a wall. Being a techie, I love using technology at every point of my life. This is not my first experience where dasher hasn't shown up but I decided to give doordash another try because I admire the tech/company. But the customer support definitely made me feel like I committed a crime by ordering. absolute nightmare.