Bit of a wait when collecting vehicle. Seem to have to go over again all the details you have entered online.. strange!! We had booked online and ideally wanted a couple of drivers. However, on line you were advised to give all driver details on the gov website to avoid any problems on pickup. You were also provided with a ref number etc. This was a total waste of time, as we physically had to have all the drivers ID on pickup. This was certainly not made clear on the website and could have caused us major problems enroute. Luckily we managed, but this needs to be more clear. Thought the vehicle could have been in better condition. It had more knocks and scraps, especially the broken wing mirror, which we weren’t sure was legal to drive!! The gears were unpredictable especially in first. We dropped off vehicle early and left keys in a box, which is a good idea. We were asked for £100 deposit on the day and this would be refunded. Also some kind of waiver fee, which again don’t believe was mentioned on the website. Overall not really a good experience, but to be honest we needed the vehicle for a house move, so we had no choice. We expected the £100 to be refunded within 5 working days. This we had to chase as it didn’t appear. Eventually a nice chap in a different branch (who answered the phone) sorted the situation and we received within 3 days. The phone system too is a bit strange. If you wanted to get through to the accounts department, you were promoted to press a number... but no point as they only work certain hours!! A little more thought and explanation would have made the above more pleasant.
11 months ago
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Dorset Vehicle Rentals has a 4.81 average rating from 1,446 reviews

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Alice, Customer Support

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