Small Print Nightmare!
We really enjoyed the purchasing process. The sales team were friendly and helpful. However the delivery side has been so poor, Tony, the local depot Manager at the Liverpool branch was terrible. The delivery team, a driver and two mates were without question the worst that I have ever had the misfortune to come across. The driver and his two assistants were totally Unhelpful and rude . They refused point blank to put the delivery where I needed it. I walked away from them as they were so belligerent and called Tony their Manager. He too showed zero empathy and just quoted “small print” rules. Fortunately a lady called Sarah from Dunsters HQ came to the rescue. After nearly an hour of heartache the driver and his two assistants were instructed to put the delivery exactly where I needed it. They decided to continue with their attitude and then also left a stack of rubbish for myself to clear away. When I called Tony I just got more small print quotes from him. His arrogance was quite shocking. He has been in the business for over 25 years he told me. When I was trying to give him constructive feedback he suggested I was a child! He said it was ok to quote him so I have. Shocking! This Company appear to be great at taking your money but when it comes to delivering, its a disgrace. Their delivery depot need to focus on delighting customers rather than upsetting them. if it were me I put them all on a customer service Program. This was all avoidable today. Rude and disinterested. A real shame!
9 months ago
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Dunster House Ltd has a 1.64 average rating from 88 reviews

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