Customer services have absolutely no idea at all about their product and the fact that the suggestions they have for correction of issues are ridiculous. They say that it is normal for water to get through the lower door panel if silicone isn’t put on the outside lower section of the panel. I have asked why there are drain holes if water isn’t to get in? Why isn’t the panel sealed in place when constructed? Also we have leaks on the corners of the logs, sealant doesn’t stop this but they keep saying the same thing, seal it externally. Thick people that don’t understand timber as a construction material and clearly can’t think logically. Stay well away.