Dunsterhouse dont like bad reviews and get trustapilot to remove them. To get the extend of the problems you need to look at the 'Review' website, this will show you the bad quality and the nastiness of their customer services. Dunsterhouse is a UK based company who are not registered with any safe for customers type insurance. The above shows what they are which is a group of sales people who only target is to accumulate money for their directors nowhere to be seen and to do so they will target you with sales calls until you make payment and this is when all changes. Dunsterhouse is led by a sales manager calling himself a national manager as it sounds better the director will not be interested so the only way, regardless of the severity, is to notify Citizen Advice Bureau and your bank straight away. Dunsterhouse qualifies as one of the worst on line store I had to deal with. You won't find any sign of integrity or morality there.