We spent over 20k on a garden office and installation. They were very helpful up until the point that we transferred the money for our garden office; following that date their customer service has been perhaps the worst I have experienced. We paid 4k for installation, the team they sent were unskilled, unfriendly and completely disinterested in their work, they appeared stressed and could not wait to get off site each day. The attention to detail by the fitters was very poor and we felt pressured and trapped to sign off the building which we were still unhappy with by the supervisor and the company who effectively said we would incur charges if we wanted the team to stay on site to put things right. To top it off, one of the windows was delivered cracked, we assumed this would off course be replaced asap. We thought wrong, they claimed on this brand new office that the warranty only covers condensation of the windows. We genuinely couldn't believe this conversation; their customer service offered no help and eventually we had to buy a new pane of glass from a different company on a brand new 20k office and get a friend to install. The solar lights we paid for as optional extras did not work from day one, again when we emailed customer services to ask for them to be replaced or repaired they did not respond, after 2 years the roof started leaking due to the way that the team had installed the timber roof edging, actually nailing through the felt! Without fail the customer service team offered no help other than a quick email to say effectively 'not our problem'. What they promote on their site as a premium product is pretty average for the price, the installation by their team is very poor and the service and after sales is utterly terrible. This is a company in it for the money only, I just hope that this review helps someone else not make the same mistake as we did, avoid like the plague!!